1. What support can help with
Contact us about account access, age-eligibility issues, recording, uploads, training feedback, history, account deletion, privacy questions, or these Terms. DevPhrase currently provides support by email only; it does not provide phone or live-chat support.
2. Information that helps
A short description of the problem, your app version, device and operating-system version, approximate time of the issue, and a request identifier shown by the app can help us investigate. Please send only the minimum information needed to describe the issue.
Do not send passwords, one-time codes, complete authentication tokens, API keys, payment-card information, identity documents, sensitive recordings, or complete transcripts. Do not attach a recording unless we provide a secure method for that specific request.
3. Common issues
Recording does not start
Check that microphone permission is enabled for DevPhrase in your device settings, then try a new answer. Include your device and operating-system version if the problem continues.
Upload or feedback failed
Check your network connection and try once more. If the app offers Retry, keep the local recording only as long as needed for that retry. Send the approximate time and request identifier if the problem continues, but do not email the recording.
Training history is missing
Make sure you are using the same recoverable email account. If history is still missing, contact support with the minimum diagnostic information above. We cannot bypass account-ownership controls to retrieve another person's records.
I want to delete my account
Use the in-app Delete account control while signed in. Read Delete Account for the steps, status handling, and support option.
4. Related information
Read the Privacy Policy to understand information handling and the Terms of Service for the rules of use.